FAQs

How long does shipping take?

Orders are processed within 1-2 business days. Standard delivery typically takes 7-15 business days across the UK and EU, depending on your location.

Is shipping really free?

Yes — we offer free standard shipping on every order across the UK and selected European countries, no minimum spend required.

Can I return an item?

Yes. We offer a 30-day return window from the date of delivery. See our Return Policy for full details.

How do I track my order?

Once your order ships, you'll receive a tracking link by email. You can also check your order status on our Track Order page.

Are your products safe for pets?

All PawDearie products are made from food-safe, non-toxic materials and are designed specifically for everyday pet use.

How can I contact you?

Reach our team any time via our Contact page — we usually reply within 24 hours.